Call Centers. Student's Book. Учебник: Evans, Дули, Miranda

"Career Paths: Call Centers" is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers step-by-step instruction that immerses students in the four key language components: reading, listening, speaking, and writing. "Career Paths: Call Centers" addresses topics including communications equipment, job opportunities, answering calls, tech support, and automated systems.
The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases. Every unit includes a test of reading comprehension, vocabulary, and listening skills, and leads students through written and oral production.
Included Features:
- A variety of realistic reading passages.
- Career-specific dialogues.
- 45 reading and listening comprehension checks.
- Over 400 vocabulary terms and phrases.
- Guided speaking and writing exercises.
- Complete glossary of terms and phrases.